This minor group includes technicians and technologists working in computer networking, user support, and information systems testing. They are employed by computer hardware manufacturers; retailers; software developers; independent technical support companies; and in call centres and information technology units throughout the private and public sectors; or they may be self-employed.
Information Technology – Contact Centre Customer Service Agent
Information Technology (IT) customer service agents provide customer service over the telephone or email for activities ranging from sales to technical troubleshooting. Agents access the information provided to aid customers with their concerns, negotiate issues, and resolve any other problems they may have.