Technical occupations in computer and information systems

This minor group includes technicians and technologists working in computer networking, user support, and information systems testing. They are employed by computer hardware manufacturers; retailers; software developers; independent technical support companies; and in call centres and information technology units throughout the private and public sectors; or they may be self-employed.

Information Technology – Contact Centre Customer Service Agent

By |2021-12-02T11:26:42-06:00December 2nd, 2021|

Information Technology (IT) customer service agents provide customer service over the telephone or email for activities ranging from sales to technical troubleshooting. Agents access the information provided to aid customers with their concerns, negotiate issues, and resolve any other problems they may have.

Information Technology – Contact Centre Sales Agent

By |2021-12-02T11:26:41-06:00December 2nd, 2021|

Information Technology (IT) contact centre sales agents effectively use sales techniques and customer service skills to maintain the sales environment at a contact centre. Agents prepare and complete required documentation, and set up and configure microcomputer systems and components.

Information Technology – Network Technician

By |2021-12-02T11:26:38-06:00December 2nd, 2021|

Information Technology (IT) network technicians help computer users network. They help people use computer applications and operating systems software. They also install, configure, and maintain client workstations and network servers connected by a local area network.

Information Technology – Hardware Technician

By |2021-12-02T11:26:37-06:00December 2nd, 2021|

Information Technology (IT) hardware technicians help computer users set up programs and use computer applications and operating systems software. They also install operating systems and application software.

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