Career Library

Maîtres d’hôtel and hosts/hostesses

National Occupation Code (NOC): 6511

Maîtres d’hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and co-ordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.

Job Duties for Maîtres d’hôtel and hosts/hostesses

  • Receive and record patrons' reservations and assign tables
  • Greet patrons and escort them to tables or other seating areas
  • Speak with patrons to ensure satisfaction with food and service, and attend to complaints
  • Order dining room supplies and equipment
  • Inspect dining and serving areas and equipment
  • Supervise and co-ordinate activities of food and beverage servers and other serving staff
  • Accept payment from patrons for food and beverages
  • Maintain financial statements and records
  • Prepare work schedules and payrolls
  • Interview candidates for food and beverage server positions and train new employees
  • May be responsible for marketing and advertising the dining establishment.

Working Conditions for Maîtres d’hôtel and hosts/hostesses

Work is performed indoors. During rush periods, work is fast-paced and comfortable footwear is usually necessary. Workers may also find themselves in situations involving disorderly customers or guests.

Alternate Job Titles

  • Hostess
  • Chief Host/hostess – Food Services
  • Dining Room Host/hostess
  • Maître D'
  • Restaurant Host/hostess
  • Host
  • Host/Hostess