Airline ticket and service agents

National Occupation Code (NOC): 6523

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. Airline ticket and service agents are employed by airline companies.

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Job Duties for Airline ticket and service agents

Airline sales and service agents
  • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
  • Assist pre-boarding passengers and provide information on fares and flight schedules and routes.
Airline baggage agents
  • Trace lost, delayed or misdirected baggage for customers.
Airline cargo agents
  • Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
  • Trace lost or misdirected cargo and maintain shipping and other records.
Airline reservation agents
  • Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
  • Provide information on airline passengers and process mileage points.
Airline station agents
  • Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
  • Relay operational messages to operations control and downline stations
  • Perform duties of ticket, baggage and cargo agents.
Airline load planners
  • Calculate load weights for compartments of aircraft using charts and computers
  • Plan load to distribute and balance cargo.

Working Conditions for Airline ticket and service agents

Work is usually performed in an airport or travel office.

Alternate Job Titles

  • Agent Ticket And Information - Airline
  • Airline Baggage Agent
  • Airline Cargo Agent
  • Airline Customer Service Representative
  • Airline Load Planner
  • Airline Passenger Agent
  • Airline Reservation Agent
  • Airline Sales And Service Agent
  • Airline Ticket Agent
  • Baggage Agent - Airline
  • Baggage Tracer - Airline
  • Baggage Tracing Agent - Airline
  • Cargo Agent - Airline
  • Cargo Customer Service Representative - Airline
  • Certified Load Control Agent - Airline
  • Certified Load Planner - Airline
  • Check-in Agent - Airline
  • Client Service Representative - Airline
  • Commissary Agent - Airline
  • Counter Services Agent - Airline
  • Customer Sales Agent - Airline
  • Customer Service Agent - Airline
  • Customer Service Representative - Airline
  • Flight Agent
  • Load Agent - Airline
  • Load Control Agent - Airline
  • Passenger Sales Agent - Airline
  • Passenger Sales Representative - Airline
  • Passenger Service Representative - Airline
  • Reservation Agent - Airline
  • Reservation Clerk - Airline
  • Reservation Sales Agent - Airline
  • Station Agent - Airline
  • Station Services Agent - Airline
  • Ticket And Information Agent - Airline